Sensory and Learning accepts following methods of payment: online via Paypal and debit or credit cards, cheque, postal order, fax, with a debit or credit card, or by E-procurement email.

Sensory and Learning accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Switch, and Visa Electron. Unfortunately, we are unable to accept payment by Maestro, Solo, American Express, or Delta.

All orders are processed by our Sales Advisors who are fully compliant with both Data Protection and Computer Misuse Acts. All orders outside the UK mainland will be subject to a postage and package charge, which the customer will be informed of prior to the shipment of goods.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party.


VAT Relief

Individuals who are chronically sick or disabled and whose products are for personal use, along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT relief.

The majority of Sensory and Learning prices include delivery charges and do not include VAT (unless otherwise clearly stated). Provided the VAT Exempt checkboxes are ticked, along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has compulsory VAT.

Orders which are received without ticked exemption will incur the VAT charge and this will be highlighted clearly to you through our shopping calculator.



The majority of our products are guaranteed for 12-months by the manufacturer.

Items purchased outside of the mainland UK will be subject to a return to base warranty at the customers cost. If any problems are experienced with the products overseas, please email us at


Returns and Complaints

In accordance with the Consumer Rights Act, any goods purchased and contracts formed between Sensory and Learning and you, the consumer, on or after October 1st 20… must adhere to the following:

  • The goods supplied by Sensory and Learning must be of a satisfactory quality, i.e. of a standard that a reasonable person would consider satisfactory in terms of appearance and finish, safety, durability, freedom from minor defects, and fit for all intended purposes for goods of that kind.
  • The goods supplied by Sensory and Learning should be fit for a particular purpose, i.e. when a consumer has indicated that the goods are required for a particular purpose, or where it remains obvious that the goods are intended for a particular purpose and Sensory and Learning have supplied them in order to meet the requirement of the consumer, the goods should then be fit for that specified purpose.
  • The goods supplied by Sensory and Learning and received by the consumer should match the description, sample, or model as displayed on our website.
  • The goods supplied by Sensory and Learning must be installed correctly, in instances where installation is an agreed part of the contract between Sensory and Learning and the consumer.

For general returns, notification should be made by you, the consumer, to Sensory and Learning within 14 days of receipt of the goods. Please refer to our Returns and Exchanges Policy for full details of how to return unwanted, unsuitable, or faulty goods back to us.

If at any time you realise there is a problem with the goods or service we have supplied, or if you would like to make a complaint about a product received from Sensory and Learning, or about the service, please contact our customer services department by email at: